Because IPT has focused on the needs of the retail industry since inception, we understand the importance of communicating the right messages to the right audience at the right time. C-level executives, operations management and store managers are all key stakeholders in managing facilities maintenance to achieve both strategic and tactical objectives. IPT works with our clients before we implement our solutions to identify these objectives and then build a communications plan to help achieve them.

Our web-based technology platform is a key element of this plan.  Real-time access to maintenance activities is available to clients, service providers and IPT’s ServiceCare teams on the IPT web site.  Each request for service (RFS) captures the initial notes by the CSR taking the call, the check-in / check-out times of service providers, and any notes added throughout the service delivery process.   All stakeholders can check the status as well as add notes, and we can enable access to this system to any personnel that our clients designate.  In conjunction with live conversations and email, this system provides operations management and store personnel with optimal visibility and control.

While executive management benefits from the IPT web site and other day-to-day interaction they can initiate at any time, they need a different level of communication.  Monthly and quarterly reviews serve this purpose, in addition to on-site audits that we can conduct based on client need for maximum transparency and control.  Throughout all levels of the client organization, IPT provides timely, concise and accurate information to create a more productive environment.