IPT’s contractor management capability delivers a strategic procurement plan for our clients. We provide the maintenance and repair expertise to all client locations, without the pain and inefficiencies associated with sourcing maintenance contractors in-house. With our vendor neutral approach, IPT ensures that each service provider has earned the right to be a part of our network through a detailed qualification process.

In identifying, qualifying and recruiting service providers, IPT using the following criteria:

• Solvency: Financial stability
• Competency: Trained and certified staff
• Compliance: Adequate and current insurance coverage
• Coverage: Size/scale to meet regional proximity requirements

IPT also has the flexibility to leverage our customers’ service providers, incorporating those service providers into the overall IPT network.

Using the Balanced Scorecard Approach, the best service providers receive the highest volume of maintenance and repair work from IPT. Service providers are rated across a number of metrics, including:

• Quality
• Cost
• Customer Satisfaction
• Procedural compliance
• Timeliness
• Safety compliance

IPT ensures market competitive rates as part of this process by leveraging overall contractor density in a given market and across the country. We benchmark rates and overall service quality to drive down costs and improve service. IPT’s perpetual goal is to improve the performance of our clients' facility maintenance operation by leveraging the best contractors to deliver the best repair service at the lowest cost.