Our customers enjoy a single, comprehensive facilities management solution that addresses not only routine maintenance and repair issues but also the unique and more complicated situations that inevitably arise. Clients leverage our exception and liability management capability to ensure a timely, financially beneficial resolution for circumstances that require more time and expertise to resolve. We have designed our business process to expect and efficiently address these exceptions, ensuring that issues do not linger in the ServiceCare Center, but instead are escalated in a timely manner. This enables maximum overall throughput of calls in ServiceCare while providing the necessary attention to escalated repair issues by the exception management team. By managing these exceptions more efficiently, IPT’s facilities management solution unlocks additional savings opportunities for our clients.