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The roots of IPT’s outsource solution trace back to 1993 with the founding of Transactive Service
Network (TSN). This company was initially created by a national HVAC contractor to manage
technicians as well as the HVAC equipment under contract. Based on the demonstrated success
of this concept as well as the increasing efficiencies provided by the internet, TSN was
offered as a stand-alone, third party tool for full service facilities maintenance management.
The business concept was to increase business productivity and cost efficiency by streamlining
and measuring the ongoing performance of facilities maintenance processes, especially for
geographically dispersed locations. The TSN solution was comprised of three key components:
- streamlined service delivery process
- service repair invoice auditing and processing
- field management staff
This powerful platform appealed to the Hartford Steam Boiler Inspection and Insurance
Company (HSB), America’s oldest and largest provider of equipment breakdown insurance,
as a means to better manage the assets of their customers. Integrated Process
Technologies (IPT) was created when HSB acquired Transactive Service Network in
1997, incorporating it as a separate division and investing in the ongoing development
of the platform. The vision of HSB was to combine their in-depth knowledge of equipment
and causes of equipment failure with IPT’s data collection and operational management
technologies.
In September 2000, Enron Energy Services acquired IPT as a key element of their
aggressive expansion strategy with nationwide retailers, large property management
firms and Fortune 500 clients. Essentially Enron managed a company’s entire spend
for energy and facilities maintenance and provided guaranteed discounts on these
budgets. Enron purchased IPT to manage the facilities maintenance as well as their
committed energy improvement projects, investing more than $35 million in technology,
infrastructure and process mapping to create a scalable entity capable of handling
one million customer locations.
Today IPT is a privately held, stand-alone entity and the recognized expert in facilities
management for clients with multi-site geographically dispersed locations. Call us today
at 877-860-7400 to learn how we can transform your facilities maintenance into a competitive
advantage.
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